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Your Feedback Makes a Difference
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At OD, we value your opinion and appreciate your feedback. Through tools like our Net Promoter Score and Customer Satisfaction surveys, the annual Mastio LTL Industry Quality Survey, and day-to-day interactions, we listen carefully to what you have to say about our performance.
Our dedication to service excellence is reflected in recognition like the recent announcement of the Mastio Quality Award where logistics professionals like you voted OD as the #1 National LTL Carrier for Quality* for a 16th consecutive year. This feedback is more than just data; it’s a direct line to you and we take that feedback seriously. We never stop working to improve. Read more about how we make real–time changes and focus on continuous improvement as your trusted LTL carrier.
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Strengthen Your Retail Partnerships
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If you ship to large retailers, you are likely aware that shipments must be delivered on time, or you may face chargebacks and it can negatively impact your vendor scorecard. That’s why OD’s Must Arrive by Date (MABD) service helps you meet strict retailer On-Time, In-Full (OTIF) requirements. MABD service ensures your freight arrives within its designated delivery window and gives you a single point of contact with an OD Expedited Specialist to manage your service performance.
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Update Management with API Services
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Optimize freight operations by integrating your systems directly with OD’s API services. APIs will help your business automate tasks, reduce errors, and gain real-time shipment visibility. This streamlined process can boost productivity and lower operational costs for your company. For current API users, please note that most SOAP APIs will sunset on December 31, 2025. Transition to our REST APIs now to ensure uninterrupted service and enhanced functionality.
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Make your freight plan with OD’s holiday schedule in mind. This year, Thanksgiving falls later in the month, which could impact end-of-month shipping schedules. We recommend scheduling your shipments earlier to ensure timely deliveries.
- Thursday, November 27, 2025 (Thanksgiving) – Closed
- Friday, November 28, 2025 – Open with limited/reduced holiday operations
- Wednesday, December 24, 2025 – Open with limited/reduced holiday operations
- Thursday, December 25, 2025 (Christmas Day) – Closed
OD Expedited is open 24/7, 365 days a year. To obtain a rate or schedule a pick-up, contact us at 866-637-7333.
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Buffalo Service Center Upgrade: Gateway to Excellence
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OD is excited to share that our Buffalo, NY, operations have relocated to a new 71-door service center. This move strengthens our commitment to delivering top-tier service and reinforces our role as a key gateway to Canada. Investing in advanced facilities is central to our long-term strategy. It ensures OD meets your business needs with the reliability and excellence you expect.
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November Photo of the Month: Golden Moments on the Road
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November’s photo of the month was taken by Steven Arellano, a pickup and delivery driver from our Denver service center. His daily route runs through Golden, Colorado, where this shot was captured. Steven enjoys playing golf and cheering on his Denver sports teams. Steven has been with OD for four years and now his son works as a part of the OD Family as well.
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© 2025 Old Dominion Freight Line. All Rights Reserved.
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*The Mastio award is a trademark of Mastio and Company.
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