Dear Valued Customer,
At A. Duie Pyle, we are committed to continuously investing in our people, technology, and infrastructure that support the service you rely on every day.
As part of that commitment, we recently launched Century, our new LTL operating platform designed to strengthen our long-term capabilities, improve operational performance, and enhance the overall customer experience. This transition represents a significant investment in the future of our network and our ability to serve your business for years to come.
Following extensive planning and live testing, we launched Century to create a stronger and more scalable foundation for our operations. During implementation, we experienced temporary disruptions related to database stability in the new platform environment, which affected shipment visibility and communication across portions of our network. We understand the importance of timely and accurate information to your business operations, and we sincerely apologize for any inconvenience these issues may have caused.
Our commitment to “Service First” remains unchanged. We have made significant progress in stabilizing the platform and restoring shipment visibility and communication capabilities across our network, and we continue to see positive operational improvements each day.
We appreciate your patience, flexibility, and continued partnership during this transition. Thank you for the trust you place in A. Duie Pyle, and for the opportunity to continue serving your business.
Sincerely,
Peter Latta
Chairman & CEO
