The 2026 Mastio LTL study results are in! For the last five years, shippers have ranked Estes the #1 Best Value Provider among national LTL carriers!
In the survey, over 1,600 logistics professionals evaluated leading LTL carriers across the attributes that matter most to customers, and Estes’ results stood out:
- #1 Best Value Provider: Shippers ranked Estes #1 in providing the best value among all national carriers, reflecting the strong return they experience when choosing Estes
- Competitive Advantage: Shippers ranked Estes #1 in Competitive Pricing, recognizing competitive rates we offer alongside reliable service
- Tools That Make Shipping Easier: Estes ranked #1 in Website Usefulness, with Tracking and Tracing and Ease of Scheduling also among our top-rated attributes
- People You Can Count On: Shippers continue to rate Estes highly for Responsiveness and Driver Professionalism, reflecting the exceptional service our people provide every day
- Relationships That Last: Our NPS score of 62.8, ranked near the top among national carriers, and strong Likelihood to Continue Using Estes scores reflect the lasting relationships we build with our customers through honesty, integrity, transparency, and a commitment to doing what’s right
These results reinforce what many of our customers already know: Estes continues to invest in our people, equipment, and capacity to deliver the reliable performance and long-term value your business can count on. And we’re not stopping here.
Learn more about our Mastio study results or give us a call today to learn how our continued investments can make a difference in your shipping operation.
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