eUpdate: Why Package Visibility Is Key to Customer Satisfaction

Designing a Multi-Carrier Network: Keep These Key Considerations in Mind

By Jack McCrum 

The parcel shipping landscape is evolving quickly, and carriers are no longer content to simply handle anything that comes their way. Instead, carriers are fine-tuning their networks, doubling down on their strengths (perceived or otherwise), and incentivizing the shipments they most covet. For shippers, this creates a more nuanced playing field, and a multi-carrier network may be the answer.

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"Where’s My Stuff?" Why Package Visibility Is the New Cornerstone of Customer Satisfaction

By Taylor Pawelka

Let’s face it — customers are more impatient and better informed than ever. The moment they hit “place order,” a silent countdown begins in their heads. Not just to the delivery, but to reassurance. They want proof that their order exists, that it’s moving, and that someone (preferably a human) knows where it is at all times. Package visibility isn’t just a logistical perk anymore — it’s a baseline expectation.

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Staying Out of Trouble: An Introduction to Anti-Trust Law

By Brent Wm. Primus, JD and Andrew Danas

Not every PARCEL Counsel column needs to include the most important advice any attorney can provide to a client: “AVOID GOING TO JAIL.” But this column, an initial introduction to antitrust law, definitely includes that advice.

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The articles in this newsletter represent the views of the authors and not those of MadMen3, LLC or PARCEL media. MadMen3, LLC and/or PARCEL media expressly disclaim any liability for the products or services sold or otherwise endorsed by advertisers or authors included in this newsletter.