Winning a Quest for Quality Award isn’t just about moving freight—it’s about moving the needle on what matters most to shippers like you.
Redefining What “On Time” Really Means
Winning a Quest for Quality Award isn’t just about moving freight—it’s about moving the needle on what matters most to shippers like you.
That’s why we created Customer Point of View (CPOV): a first-of-its-kind metric that redefines on-time delivery. While other carriers excuse delays caused by weather, traffic, or exceptions, we measure success the way you do.
As Jeff Bacon, Regional Vice President East, puts it: “What you see on our Customer Point of View service metric is exactly the way the customer views their service.”
CPOV isn’t just a metric—it’s a smarter standard. And it’s setting a new benchmark in our Quest for Quality.
Watch the video to see how Roadrunner is delivering on what matters most: your perspective.
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