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How AI Is Reshaping the Parcel Ecosystem

By Matt McKinney

The parcel industry is entering a new phase of AI adoption. What began as experimentation is now moving into day-to-day operations, with artificial intelligence playing an increasingly central role in how shipments are planned, monitored, and delivered. Gartner reports that AI is now one of the top investment priorities for supply chain and logistics leaders, particularly in areas such as predictive visibility and execution intelligence.

So what does this mean for shippers?

The Q2 Shipper Briefing

Join a candid conversation and live Q&A with Joe Wilkinson and Sudipt Sapan as they discuss the carrier, pricing, and network shifts reshaping parcel strategy for today’s shippers.

Register here!

PARCEL Forum Announces Exclusive Half-Day Workshops – Register Today & Save $300

Go beyond the basics and take an immersive learning journey at PARCEL Forum ’26 Orlando with our half-day workshops on Monday, September 14. Dive deep into the world of Carrier Negotiations, Tariffs and Trade, Returns Optimization, the Digital Supply Chain, and a behind-the-scenes look at the future of healthcare at McKesson Medical-Surgical’s Orlando distribution center. Plan ahead and secure your seat today (select workshops offer limited capacity to ensure a more interactive, peer-to-peer experience).