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Kay Jimbo – Q&A
Most small carriers don’t stall because they lack opportunity. They stall because once they hit 3–5 trucks, control starts slipping.
Breakdowns get handled differently depending on the driver.
Dispatch decisions depend on who answers the phone.
New hires are trained “however we did it last time.”
And the owner becomes the pressure valve for every inconsistency.
That’s not a motivation problem. It’s a systems gap.
That’s the stage where hustle stops scaling and exposure begins.
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