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How C.H. Robinson is using AI to fix LTL’s missed pickup problem
Freight Waves Mary O’Connell January 26, 2026
As Greg West, vice president for LTL at C.H. Robinson, puts it, “A missed pickup isn’t just a minor inconvenience. When a truck arrives and the freight or packaging isn’t ready, or the carrier couldn’t make it because they got stuck in traffic, it forces another truck to come back the next day. That might not even be our shipper’s freight, but it creates a domino effect for other freight that was supposed to get picked up and for all the other trucks down the line.”
Link: C.H. Robinson Press Release C.H. Robinson launches AI agents to combat industrywide problem of missed LTL pickups
C.H. Robinson deploys new AI agents to cut missed LTL pickups
Logistics Management Jeff Berman January 26, 2026
The company explained that this effort has resulted in notable efficiency gains, including automating 95% of checks on missed LTL pickups, that has, in turn, resulted in saving more than 350 hours of manual work per day, in addition to shippers’ freight being able to move up to one day faster. And it added that unnecessary return trips to pick up missed freight have subsequently been cut down by 42%, benefitting both shippers and carriers.
ITS acquisition a ‘big bite’ for Echo in market diversification drive: CEO
Journal of Commerce Eric Johnson January 26, 2026 $Subscription Based
Echo Global Logistics’ acquisition of ITS Logistics cements Echo’s position as a top-five third-party logistics provider (3PL), CEO Doug Waggoner told the Journal of Commerce Monday.
“It’s going to position us well as one of the biggest diversified, high-growth, non-asset providers on the market,” Waggoner said. “ITS is a big bite of the apple for us.”
Link: Echo Global Logistics Press Release Echo Global Logistics Signs Definitive Agreement to Acquire ITS Logistics
3PLs dominate industrial leasing as supply chains get outsourced
Freight Waves Todd Maiden January 26, 2026
Third-party logistics providers were responsible for a majority of the industrial real estate market’s largest transactions in 2025. This trend reflects the increasing number of major corporations choosing to outsource their supply chain operations. Of the top 100 industrial leases, 3PLs accounted for 44, a 57% jump from the 28 leases they signed in 2024, according to a Monday report from CBRE Group.
Link: CBRE 2026 U.S. Real Estate Market Outlook
American Eagle to close Quiet Logistics business
Supply Chain Dive Max Garland January 26, 2026
Quiet, which offers fulfillment and delivery capabilities, has struggled to attract enough business since American Eagle bought and combined it with delivery startup AirTerra, which the retailer also acquired in 2021. As of last year, Quiet primarily served as a regionalized fulfillment center network for American Eagle, with excess capacity servicing third-party customers.
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