Earn Every Mile

No fleet manager calls a maintenance partner with good news. The conversation usually starts with a problem: a blown tire, an overheating engine or something more serious.

For today’s fleet service providers, no long-term contract guarantees the relationship. What matters is the next dispatch, and whether a provider shows up ready to deliver.

In the new RoadSigns Extended Cut, "Earn Every Mile," Alex Fraser, vice president of customer operations at Cox Fleet, explained why the traditional definition of "good service" no longer holds up in an industry where trust is earned again with every event.

Inside the full report, you’ll uncover:

• How Cox Fleet manages consistency across a network of 65,000 service providers

• A real pilot-program story where telematics let a technician diagnose a truck’s failure before the driver even knew something was wrong 

• Why fleet managers need to stop sitting on unused maintenance data and act on this intelligence to improve service and operations

If you’re responsible for keeping trucks moving, this is a look at how one of the industry’s most experienced service leaders thinks about proactive triage, provider standards and what it actually takes to earn the next call.

In partnership with: 

Cox Fleet provides comprehensive fleet maintenance solutions powered by a nationwide network of service providers, mobile technicians, and advanced technology. Offering services like 24/7 roadside assistance, mobile maintenance, captive shop support, and managed care, Cox Fleet helps fleets improve uptime, reduce costs, and streamline operations across light, medium, and heavy-duty vehicles.