The AI-Powered Holiday Shopping Season Is Here. Can Shipping Keep Up?
By Joe DiSorbo
The 2026 holiday season is the first in which AI sits in the middle of the purchase for a large share of shoppers. This means the front end of commerce is getting faster, but the physical work behind it has not changed. Every order still has to be matched to a carrier and service, packed in the right box, labeled with a valid address, tracked, and explained to the customer if something goes wrong.
Learn how to build an ROI case for parcel robotics — what to factor in beyond hardware, which operational metrics matter, and how to know if automation fits your facility.
Which Parcel Service Tickets AI Can Actually Close, and Which Still Need a Human By Ralf Klein
Carriers, retailers, and 3PLs now handle track-and-trace, delivery-exception, and returns queries in volumes that behave exactly like a support-ticket queue. AI agents are absorbing a growing share of them. The interesting question is not how much they can take, but where they should deliberately stop.
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