Lost & Late Parcels: Why Superb CX Is Your Best Friend
Lately, there’s been a lot that frustrates online shoppers, especially those waiting for parcels arriving from overseas. Here’s what most retailers miss: it’s not the delay that loses the customer. It’s the silence. It’s the discourteous, fumbled response when things go wrong. It’s the lack of reassurance when things aren’t going as planned. Industry expert Jeannie Walters explores how superb CX can save you in this week’s Thursday’s Tip.
Sincerely,
Amanda Armendariz, Editor
PARCEL Media
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